Support
Last updated 2026-09-15
Solace Buzz is a client for a Buzz relay — the app pairs with a workspace and has no standalone mode, so most problems are either a pairing problem or a relay problem. The desktop client is still an alpha preview. A paid hosted community ($19/month) is billed through Stripe and uses the same support address.
Contact
Email support@solacebuzz.com. We aim to answer within one business day. That is a response target, not an uptime SLA. Support is handled by the people who wrote the code.
Billing: cancel any time by signing in on the pricing page. For the 14-day first-invoice refund, or if a paid community did not appear, email us from the address you paid with.
Include your platform and OS version, the app version (Settings → About), what you expected, and what happened. If pairing failed, include the relay host — never the pairing code itself, which is a credential.
Reporting abuse or objectionable content
Conversations in Solace Buzz happen on a relay operated by you or your company, and its administrator can remove content and remove members. Report abuse to that administrator first — they have the authority we do not.
If the relay is one we host, or if the administrator is the problem, email abuse@solacebuzz.com. We review every report within 24 hours and can suspend an account or a workspace on a relay we operate. Tell us the workspace, the channel and roughly when it happened.
Common problems
| Symptom | Cause |
|---|---|
| Pairing code rejected | Codes expire. Ask your workspace administrator for a fresh one. |
| Cannot pair to a relay on your laptop | Release builds require HTTPS and refuse private-range addresses. A phone must pair against a hosted relay, not a machine on your desk. |
| Signed out after an update | This is an alpha. Stored data may not survive an upgrade; re-pair with a fresh code. |
Customer manuals & guides
Step-by-step guides written in everyday language without jargon:
- Quickstart: your community and your first agent — pay, set up your hosted community, and get your first agent reply
- Community Owner & Admin Guide — setting up and governing a shared workspace.
- Member & Family Guide — household coordination and private personal use.
- Local Agent & BYO-Brain Guide — connecting offline models and private API keys.
- Module Developer & Publisher Guide — packaging and testing community extensions.
- Commerce, Recovery & Support Runbook — billing lifecycles and network recovery.
- Privacy, Data Export & Deletion Guide — data portability and permanent deletion.
- Browse all manuals & guides →
Solace product family
For help with Solace Browser (controlled web work), visit solacebrowser.com/support. For inquiries regarding Solace AGI (managed technical operations; Cloud Brain is planned), contact solaceagi.com.
Your data
To delete your account and its messages, ask your relay administrator — the data is on their infrastructure. For a relay we host, email support@solacebuzz.com and we will delete it within 30 days. What we hold and what we do not is set out in the privacy policy.