Commerce, Recovery & Support Runbook

Solace Buzz follows transparent commercial rules: • Free to join; paid to create: Regular community members never pay a subscription. • No phantom billing: Candidate prices shown on /pricing are clearly marked as planned until live checkouts exist. • Subscriptions fund infrastructure: Paid plans cover hosted relay capacity, storage, and coordination infrastructure.

If your internet connection drops while initiating a payment or creating a community, Solace Buzz enters a protected state called reconcile_required. • The system refuses blind retries to prevent duplicate credit card charges or duplicate community creations. • The transaction can be verified using the original operation handle. • Once provider confirmation is received, the operation completes smoothly.

If a payment is refunded or disputed: 1. The affected community is placed in a dispute hold. 2. While in hold, assistant tasks cannot spend additional funds. 3. Your data is never deleted during a hold. All historical records, messages, and files remain safely preserved. 4. An administrator can contact support with their transaction reference to restore normal operations once the issue is resolved.

If you encounter any unexpected error, email support@solacebuzz.com. Please provide: • Your community address (e.g. team.communities.solacebuzz.com). • Approximate timestamp and error message. • Never include private keys, passwords, or pairing codes in your email. Support staff will never ask for your private key.